An updated version of Windows 10 is always a good thing, right? Well, maybe not always.
Windows 10 Update, released in mid-March, 2019, included a new feature called ‘Windows Hello’ which required users to sign in using their face, fingerprint, or PIN.
Unfortunately, some users have reported that after updating to Windows 10 Update, they can’t connect to their VPN anymore.
The issue seems to be related to Windows Hello. When users try to sign in with their face, fingerprint, or PIN, Windows 10 Update tries to use the biometric data to sign in and, apparently, it doesn’t work.
Some users have been able to fix the issue by disabling Windows Hello, but this is not always an easy or permanent solution.
If you’re having trouble connecting to your VPN after updating to Windows 10 Update, it might be worth checking to see if your device is compatible with the new feature. If not, you might have to wait until Microsoft releases a patch to address the issue.
In the meantime, you can try to troubleshoot the issue by doing some basic research on the internet. If that doesn’t work, you can contact your VPN provider and ask if they have any solutions.
Overall, it seems like many users are having trouble connecting to their VPN after updating to Windows 10 Update. If you’re one of them, it might be a good idea to try some basic troubleshooting steps before contacting your VPN provider.
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